Support – STAND+

FAQs

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Fit & Sizing

How Do STAND+ Shoes Fit?

The ideal STAND+ fit varies depending on the style and the width of your feet. Use the guide below to help determine the best size for you:

Style	Narrow to Normal Width	Wide Width
AntiGrav1	True to size	All widths
AntiGrav2	True to size	All widths
Gales® Frontline	True to size	Order ½ size up
Gales® Pro Line	Order ½ size down	True to size

For a more detailed breakdown, check out our full size chart and toggle on the width feature to find the best fit for you: Size Guide.

Do STAND+ Shoes Fit Wide Feet?

Yes! AntiGrav1, AntiGrav2, and Gales® Pro Line shoes fit normal to wide-width feet, while Gales® Frontline shoes accommodate normal to narrow-width feet.

Are STAND+ Shoes Comfortable?

Imagine walking on clouds or fluffy marshmallows. STAND+ shoes are even softer! Our XL Extralight® material disperses energy to reduce pressure on knees, backs, and joints during long shifts, while our premium OrthoLite® insoles add an even deeper layer of comfort and cushioning.

In extensive third-party comfort studies vs. athletic and workwear shoes, STAND+ ranked #1 for Softest Cushioning, Best Overall Fit, Lowest Heel Pressure, and Best Standing Durability.

Do STAND+ Shoes Stretch?

STAND+ shoes are designed to fit snugly in all the right places to keep your feet secure. For a customized fit, take off your STAND+ shoes and place them near a heat source for 2-3 minutes. A hair blow dryer or heater vent does the trick. When warm and safe to touch, insert your feet with socks on and let your shoes cool to room temperature. They will mold to your feet!

If you try the above method and find they still don't fit right, you might need a half size up. Contact our support team - hello@standshoes.com - and we can help with an exchange!

How Much do STAND+ Shoes Weigh?

Our shoes typically weigh under 2 lbs per pair (approximately 1 lb per shoe). The exact weight varies slightly by size, but the difference is minimal and not noticeable.

What are the Differences Between AntiGrav1 and AntiGrav2 Shoes?

The key difference between these styles is that the AntiGrav2 features an enhanced outsole and is ASTM-certified slip resistant on dry and wet surfaces, which makes it ideal for environments where you might encounter slippery surfaces. Both styles are designed to accommodate narrow to wide-width feet, allow for easy cleaning, and are made of the same material that is antimicrobial.

Are STAND+ AntiGrav Shoes Zero Drop?

We are zero drop without the footbed. With the footbed, we have a 4mm heel-to-ball offset, with 5mm in the forefoot and 9mm in the heel.

What Can I Do If I'm Experiencing Tightness Across the Top of My Foot?

The tops of the shoes will stretch and mold to your foot over time, but here's a quick fix! You can use a hair dryer to gently heat the area, then slip your foot in with a sock on (just be careful not to burn yourself). This will help the shoe conform to your foot more quickly. Let us know if this solution works for you!

You can also find instructions here.

What STAND+ Shoe is Best for Flat Feet?

Our AntiGrav1 is the best shoe for flat feet - The outsoles have a zero drop, and the insoles have a minimal arch lift. The insoles can be removed easily, and custom inserts can be swapped if you need it!

Are The Heel Heights The Same For AntiGrav1 and AntiGrav2?

Internally yes but externally there’s an extra lift on the AntiGrav2 with the addition of the rubber bottom by 1/3 an inch.

Materials & Care

Are STAND+ Shoes Eco-Friendly?

STAND+ shoes, materials, and manufacturing processes are designed with the environment in mind. We utilize solar-powered production facilities, partially recycled materials, and recyclable packaging. STAND+ is also vegan-friendly! In addition, our XL Xtralight® materials are accredited with UNI EN ISO 9001, SINCERT IIP, CISQ, and IQNet certifications.

Are STAND+ Shoes Easy To Clean?

STAND+ shoes can be wiped clean in seconds! With no laces, cracks, or crevices and fluid-resistant materials, our shoes are designed to protect against the toughest stains and messes. As a bonus, STAND+ OrthoLite® insoles are also easily removable, and the shoes are entirely machine washable.

Full Care Instructions Here

What are STAND+ Shoes Made of?

STAND+ shoes are made of a proprietary foam material called XL Extralight® that provides incredible comfortable and make them almost as light as feathers! Combined with the cushioning from our custom OrthoLite® insoles, many customers tell us our shoes make them feel like they are walking on clouds.

Are They Rubber?

No, our shoes are made from patented XL Extralight (3x lighter materials than a TPU rubber, soft to the touch, durable, and like walking on clouds!)

How Long Do The Treads Of These Shoes Last?

It depends on what surface you’re walking on and how many steps you’re taking per day! Our Pro Line shoe, which has a rubber sole, may last slightly longer or the AntiGrav2 which also features a sturdy industrial sole. 😊

Can I Use My Own Custom Insoles?

You might not want to because we use premium custom OrthoLite® insoles. But if you have custom insoles that can't be beat you can absolutely use them instead.

Do You Sell Insoles Separately?

Yes we do! You can shop them here.

Do You Make These Shoes With Steel Toes?

Unfortunately, our shoes are not steel-toed or composite. We hear you and will keep this in mind when designing future models!

Are these Shoes Sharp Resistant?

Our shoes are not rated for sharp resistance, but we will keep that in mind for future product development!

Are STAND+ Vegan?

Yes, all STAND+ shoes are vegan friendly!

Are STAND+ Shoes Made With Vinyl?

No, our shoes don't contain any vinyl or soy and are vegan friendly too.

Do STAND+ Contain Soy?

No, our shoes shoes don't contain any soy products, they are anti-microbial.

Comfort & Performance

Do STAND+ Shoes Have Good Arch Support?

STAND+ OrthoLite® insoles are specifically designed with 7mm of extra arch support. If desired, they can be easily removed and replaced with orthotics or insoles of your choosing.

Are STAND+ Shoes Breathable?

STAND+ shoes are strategically designed with ventilation holes that allow for breathability. Our OrthoLite® insoles also feature a moisture management system, helping to move moisture away from the foot to provide a cooler, drier, healthier shoe environment.

Are STAND+ Shoes Lightweight?

STAND+ XL Extralight® materials are 3x lighter than comparable materials without sacrificing comfort or durability. Weighing in at an average of 5.7 ounces, our shoes are lighter than an iPhone!

Do STAND+ Shoes Fight Odor?

STAND+ OrthoLite® insoles are treated with Aegis® antimicrobial solution, reducing moisture, odor, and bacteria.

Can I Wear Stand+ Shoes Without Socks?

Our shoes don’t have a built-in sock liner, which is typically designed for sockless wear. We intentionally leave this out to keep our shoes antimicrobial and easy to machine wash. Because of this, we recommend wearing socks to prevent rubbing.

If you're experiencing discomfort, you can try a quick fix: Use a hairdryer to gently heat the collar section of the shoe, then pull the material slightly away from the area while it cools. This helps soften and mold the fabric for a better fit.

Let us know if you need further assistance!

Are These Shoes Slip Proof?

Our shoes are slip-resistant. They are designed to reduce the likelihood of slipping by improving traction under certain conditions. They do not eliminate the risk of slipping, especially on certain wet, oily, or uneven surfaces.

Is the Extensive Energy Absorption Built into the Shoe or the Insole?

The energy absorption is integrated into both the shoe and the insole. You’re welcome to use your own insole, and you'll still experience most of the benefits.

How Is The Ankle Support On These Shoes?

STAND+ shoes offer more support than a clog-style shoe and provide ankle support comparable to that of a running shoe!

Can These Shoes Cause An Eczema Flare?

We do not have active ingredients in any of our products. STAND+ shoes are made with closed-cell foam and full lab tests are linked here: https://www.weargales.com/pages/gales-lab-results

Do These Help With Plantar Fasciitis?

We can't promise medical recovery, but our footwear is designed with cushioning for all-day comfort and support.

Is There a Max Weight Limit?

There's no weight limit, but if you’re looking for a more durable option, the AntiGrav2 features a sturdy industrial sole.

My Gales Pro Line are great, but they make noises when I walk. Would the AntiGrav1 be a better option?

Yes! We've added squeak-resistant linings to our AntiGrav styles, along with extra ventilation holes for improved comfort. Enjoy STAND+ with no squeaks!

Are These Shoes Just For Hospital Staff?

Any professional can wear our shoes! Our brand was born from a need expressed by nurses and we're excited to expand and bring footwear to all professionals who stand for a living!

Orders & Returns

Returns & Exchanges

You have 30 days from the date your receive items to request an exchange or return.

To be eligible, items must be in sellable condition. This means items were not worn outside, have no visible dirt, dust, or lint on any part of the shoe, and show no creasing from extended periods of wear. Items should be returned in the original packaging.

To start an exchange or return, you’ll need the order number you received after placing your order, which you can find in your order confirmation email, or the email address that you used to place the order.

Contact us to start an exchange or return. We’ll send you instructions on where and how to ship your item(s), and in the case of an exchange on how to select your new item(s).

We ship new items for exchanges as soon as we receive confirmation that the original item is scanned by our logistics partners.

We ship replacement items for exchanges using our standard economy shipping service. Please note if you select expedited shipping for your original order that we do not use the same expedited shipping method to send the replacement item.

Any item sent back to us without first requesting a return is not accepted.

Damages & Order Issues

Please inspect your order upon reception and contact us immediately if any item is defective or damaged, or if you received the wrong item, so that we can make it right.

Refunds

We issue refunds as soon as we confirm receipt of the returned item. Refunds are issued to your original payment method.

We do not refund expedited shipping.

If you choose the option to print a shipping label at home a $9 return shipping fee is deducted from your refund amount. If you choose to drop off your return at a Return Bar location that is operated by Happy Returns, there is no fee deducted from your refund amount.

Note: We do not refund the original shipping fees.

Please remember it can take some time for your bank or credit card company to process and post your refund. We typically see refunds issued with 3-5 business days.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.

We do not accept returns on final sale items or gift cards.

What Should I Do if My Order Did Not Go Through But Money Was Taken From My Account?

Typically, when an order does not go through, the charge will automatically be removed from your account within a few days. Since there is no order, there are no funds to refund. If you have additional questions, please let us know.

Can I Change The Color Of My Shoes After Placing The Order?

If you would like to change the color of your shoes after placing an order, please contact us as soon as possible. If the order has not yet been processed/shipped, we can place it on hold and make any necessary changes.

If you need help with an exchange you can contact our support team here - hello@standshoes.com

Where do STAND+ Shoes Ship To?

We currently offer shipping to the US and Canada.

Additional Support

How do I Contact STAND+?

You can reach out to the STAND+ Customer Support team through chat on our website, by completing our contact form at Contact Us or by sending us an email at hello@standshoes.com.

Are STAND+ shoes available in physical stores?

Yes! STAND+ shoes are available in select Uniform Advantage and Scheels stores. Availability may vary by location, so we recommend checking with your local store to see which styles and sizes they carry.

Where are STAND+ shoes made?

Our shoes are made in North America.

My Size is Out Of Stock!

To stay updated for upcoming re-stocks, just click on your preferred style and size on our site, then select "Notify Me When Available" to receive a restock alert.

FSA/HSA Support

What documentation is needed for FSA/HSA purchases?

For FSA or HSA purchases, you may need documentation such as an itemized receipt or an Explanation of Benefits (EOB). We can provide an itemized receipt upon request but we cannot provide an EOB or any medically-related documentation.

Our partner, TrueMed, manages the FSA/HSA payment option on our site. For assistance with medically-related documentation requirements that are requested by your FSA/HSA plan adminstrator, please reach out to their support team at support@truemed.com.

I'm having trouble using my FSA/HSA for this purchase.

To utilize the FSA/HSA feature at checkout, make sure to continue as a guest and select Truemed as your payment option.

I attempted to place an order, but my FSA/HSA card was rejected.

We don’t reject FSA or HSA payments. Our partner TrueMed manages this payment option. According to them a few things that could cause a rejection is not having enough funds available, an expired card, or attempting to use funds from the previous year (in the case of FSA). We don't have access to TrueMed payment information for so if your card was rejected please contact TrueMed support at support@truemed.com for assitance.

My FSA/HSA claim got denied!

If your claim was denied, please email support@truemed.com with your details. Their team will work with you to appeal and overturn the denial. In the rare case it cannot be resolved, Truemed will refund you the amount you would have saved so you are made whole.

My payment was not split between my FSA/HSA card and other card.

If you attempted to split your payment between your FSA or HSA card and a personal debit or credit card and the payment was not processed as you expected, please contact TrueMed support for further assistance at support@truemed.com.

My Card Won't Work at the Checkout?!

Occasionally, certain HSA/FSA cards have restrictions when used at brands outside of large retailers (like Walgreens). If your card doesn’t go through, we recommend completing your purchase with a personal credit card via Truemed instead. Truemed will guide you step-by-step to get reimbursed from your HSA/FSA account after purchase.

AG3

Is The Arch Support In The AG3's The Same As Our Other styles?

Yes! We developed our DualCush™ insoles to match the arch support we offer in our other styles with the added bonus of being 100% waterproof!

Are The AG3's True To Size?

Yes with a relaxed comfort fit. If you are normally a 1/2 size, order the closest size down (i.e. if you wear a 10.5 order a 10).

Do They Fit The AG3's Same As The AntiGrav1’s?

Yes, we recommend ordering the same size as your AntiGrav1's.

Are The AG3's Suitable For Wide Feet?

Yes! They feature a wide toebox, perfect for wife feet!

Are The AG3's Slip Resistant?

They have the same grip as our AntiGrav1 line but are not certified oil-slip resistant.

Can I Wear the AG3's Without Socks?

You can wear them with or without socks, it's totally up to you!

Can You Use Heat To Mold The AG3's?

Yes! Although they shouldn't require any adjustments.

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Size Guide

WOMEN	MEN	LENGTH (in)	WIDTH (in)
5	3	8 ¹¹⁄₁₆	3 ³⁄₁₆
5.5	3.5	8 ⅞	3 ¼
6	4	9 ¹⁄₁₆	3 ⁵⁄₁₆
6.5	4.5	9 ³⁄₁₆	3 ⁵⁄₁₆
7	5	9 ⅜	3 ⅜
7.5	5.5	9 ⁹⁄₁₆	3 ⁷⁄₁₆
8	6	9 ¹¹⁄₁₆	3 ⁷⁄₁₆
8.5	6.5	9 ⅞	3 ½
9	7	10 ¹⁄₁₆	3 ⁹⁄₁₆
9.5	7.5	10 ³⁄₁₆	3 ⁹⁄₁₆
10	8	10 ⅜	3 ⅝
10.5	8.5	10 ⁹⁄₁₆	3 ¹¹⁄₁₆
11	9	10 ¹¹⁄₁₆	3 ¹¹⁄₁₆
11.5	9.5	10 ⅞	3 ¾
12	10	11 ¹⁄₁₆	3 ¹³⁄₁₆
12.5	10.5	11 ³⁄₁₆	3 ¹³⁄₁₆
13	11	11 ⅜	3 ⅞
13.5	11.5	11 ⁹⁄₁₆	3 ¹⁵⁄₁₆
14	12	11 ¹¹⁄₁₆	3 ¹⁵⁄₁₆
14.5	12.5	11 ⅞	4
15	13	12 ¹⁄₁₆	4 ¹⁄₁₆
16	14	12 ⅜	4 ⅛
17	15	12 ¹¹⁄₁₆	4 ³⁄₁₆

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